Terms & Conditions

Cancellations

We understand that sometimes it is necessary to change your appointment. Out of consideration we ask that you provide 24hrs notice if you wish to change or cancel your appointment. If insufficient notice is given you will be charged full price & gift vouchers become void.

Gift vouchers

Gift vouchers may be exchanged for product or services but not refunded unless required by law. Gift vouchers are voided when cancelling a booking on the same day or if you are a No-Show. All gift vouchers are valid for 6 months from purchase date. Concessions have a 12 month expiry. No extensions will be given. Lost or misplaced vouchers cannot be replaced.

Right of refusal

We reserve the right to refuse service where our staff are treated inappropriately. No refund will be given. In addition we reserve the right to refuse entry to any persons under the influence of alcohol or recreational drugs.

Medical conditions

We advise anyone with an underlying medical or health issue to consult your medical practitioner should you have any queries regarding the use of hot pools, sauna or massage.

Certain medical conditions or health issues sometimes mean it is not advisable to receive therapies. Please advise reception of any health issues, injuries or allergies.

Late arrivals

Late arrivals will result in a shortened or refused booking with full charges applying.

House rules

All surfaces are slippery when wet. Take care in wet areas. Running is not permitted. Water shoes are available.

Refrain from immersing your head in the water.

It is not recommended to bathe with open wounds, cuts or abrasions.

Arrive 10minutes prior to your booking time to fill out a consultation form for massage and beauty therapies. Arrive 5 minutes prior for private pool heating. Please note times may vary for the heating of the water depending on the time of year and other patrons temperature choice.

Smoking, glass, nudity in public areas, excessive noise or consumption of alcohol is not permitted.

Turn your phone off or on silent mode & avoid taking pictures in public areas.

Be respectful of other guests relaxation time & privacy.

We recommend keeping jewellery & other valuables at home. Our water will not tarnish gold or silver but we accept no responsibility for any loss or damage of personal property.

Any loud, unruly or disrespectful behaviour will result in your session ending without refund this includes loud conversation, taking phone calls & playing music.

You must be at least 16yrs old to enter the spa without a guardian.

Children under 3 years of age are not permitted.

Children 3-10yrs are welcome before 4pm.

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